Return Policy
ALL E-LIQUIDS ARE FINAL SALE
We offer a 30-day warranty on Mods, Starter Kits and External Battery Chargers. These items must be in like-new condition and have the associated serial number (Do not throw out original packaging). Proof of purchase is required.
External batteries, Tanks/Clearomizers, Drip Tips, Replacement Glass, Atomizers, or damage caused by user error are not covered under warranty.
If you decide that you would like to return a non-defective product, it must be unused and in the manufacturer’s original packaging in order to receive a refund or store credit within 30 days of purchase. E-liquids will not be accepted.
To see if you are eligible for service under warranty, visit foggygorillavapeshop.ca/warranty
INCOMPATIBILITY
We do not accept returns due to incompatibility. If you are unsure about compatibility between products, we recommend that you do your research or send us an email at: [email protected] and we’d be happy to assist. If the product has not been used and is in the manufacturer’s original packaging, you are eligible to receive a refund or store credit within 30 days of purchase or from the day of delivery.
ONLINE PURCHASES
If you would like to claim a product under warranty, customers are responsible for the cost of shipping item(s) back to us. All shipping charges are non refundable. Once we have received the product, we will take care of the shipping costs to send the product back to the customer or issue a refund.
WRONG/MISSING ITEMS
If you ordered a product(s) from our online website and the product(s) you received does not match what you ordered, we will pay for shipping to and from our facility.
We must receive incorrect product(s) before we ship out corrected product(s).
RETURNS AND EXCHANGES FOR ONLINE PURCHASES
If you decide that you would like to return or exchange a non-defective product, it must be unused and in the manufacturer’s original packaging in order to receive a store credit or refund within 30 days of purchase. A 15% restocking fee will be deducted from the total amount being credited or refunded. If the product(s) do not come with its original packaging or is found incomplete, no credit or refund will be issued and the parcel will be returned to you at your expense. E-liquids will not be accepted.
UNDERAGE PURCHASES
All parcels will require proof of age upon receiving the parcel from Canada Post. The Legal Smoking Age will depend on the province you live in. If Canada Post cannot verify your age resulting in the return of the parcel back to us, any items that are eligible for a refund will be issued and a 50% restocking fee will be deducted from the refund amount.
PARCELS RETURNED BACK TO US
In the event that a parcel did not make it to its destination due to incorrect/incomplete address that was provided by the customer or missed the pick-up deadline from the post office, customers must pay the flat rate shipping fee of $15 upon delivery if they request for us to send their parcel again. A 15% restocking fee will be deducted from the total amount if the customer wishes for a credit or refund.
Once we receive a parcel that was sent back to us, we will contact the customer and see what they’d wish to do – whether they request for a refund or for the parcel to be sent out again – the customer will have (7) calendar days from the day we receive the parcel to let us know. If we do not get a response within the (7) calendar days, no credit or refund will be issued.
